Accessibility policy

Overstock Liquidation is committed to excellence in serving all customers including people with disabilities. We will work to remove barriers to accessibility and address the needs of those with different disabilities. We will meet our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s disability laws. 

Assistive devices

We will ensure that our staff are trained and familiar with the assistive devices we have on site or that we provide for use by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public. 

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

We will notify customers of this through a notice posted on our premises.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Overstock Liquidation will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. 

The notice will be placed at all windows/entrances of the building.

Training

Overstock Liquidation will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf.

Individuals in the following positions will be trained:

All employees at Overstock Liquidation

This training will be provided to staff within 8 weeks of being hired.  

Training will include:

• An overview of the Accessibility for Ontarians with      Disabilities Act, 2005 and the requirements of the customer service      standard 
• Overstock Liquidation’s plan related to the customer      service standard. 
• How to interact and communicate with people with various      types of disabilities 
• How to interact with people with disabilities who use      an assistive device or require the assistance of a service animal or a      support person 
• What to do if a person with a disability is having      difficulty in accessing Overstock Liquidation’s goods and services 

Staff will also be trained when changes are made to our accessible customer service plan. 

Feedback process

Customers who wish to provide feedback on the way Overstock Liquidation provides goods and services to people with disabilities can speak to a manager on duty or email the HR department @ info@shopoverstock.ca

All feedback, including complaints, will be investigated and action taken as soon as possible.

Customers can expect to hear back in 7 days.

Modifications to this or other policies 

Any policy of Overstock Liquidation that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

References

Accessibility for Ontarians with Disabilities Act, 2005

OSL Accommodation on the Basis of Disability Policy

Overstock Liquidation reserves the right to amend this policy at any time.

April 26, 2023